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For computers running on Windows XP, Vista or 7, this Fix It can be found here. Method 2: Use a Microsoft Fix It Toolĭownload the Microsoft Fix It tool designed to troubleshoot issues pertaining to CD and DVD drives. reg file inside, and it will delete the entries for you.
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If you are not too confident about fiddling around with your computer’ registry, simply download this. Note: The filters are, in most cases, what causes the letter for the CD/DVD drive to disappear from Windows Explorer, which is why this is the most popular fix. Restart your computer and recheck the error, hopefully your DVD drive has reappeared again.
Set the Value data to 1 and press Enter or click Ok. In the Edit DWORD (32-bit) Value window, under Value data insert 1 make sure that on the right hand side of this dialog box the Hexadecimal option is checked. The EnumDevice1 variable will appear on the right hand pane window, double click it. Set the name of this variable as EnumDevice1 (This is also case sensitive) and press Enter. Click New and then select DWORD (32-bit) Value from the list. With Controller0 selected, move the cursor back to the right hand pane and right click on an empty space. Left click and select the newly created Controller0 (from the left pane). Press Enter and the key will be created and it will appear under atapi on the left hand pane. (This is case sensitive, so ensure the capital letters and small letters are typed exactly the same) Once you click the atapi on the left hand side, move your cursor to an empty space in the right hand pane and right click. Locate and select atapi from the left pane. This should be one of the subfolders of the CurrentControlSet Locate and double click Services from the left pane. In the left pane, scroll up until you find the CurrentControlSet folder. Follow these steps to navigate to this path You need to go to this path now HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi. If you cannot see the UpperFilters and LowerFilters then you will have to create the strings, here’s how: Then right click and select Delete, if prompted for confirmation press Enter. Select both strings by holding CTRL and left clicking both of them (one by one). If you can see the two, proceed with the following instructions, if you cannot then move on to the latter part of this solution. In the right hand pane, locate the UpperFilters and LowerFilters strings. Now, navigate to this address HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ from the left pane. Type regedit in the box and press Enter or click ok. Open the Run dialog box by pressing Windows + R. Here’s how you can create a backup of your System Registry: This solution is complicated and since you are going to make some changes with a sensitive part of your system, it is better to first create a backup and have a way to come back to your current state if things go wrong. There are a few registry values that you can change to fix this issue. Method 1: Delete the UpperFilters and LowerFilters entries from the registry Click Configure a device under Hardware and Sound. Type control.exe /name Microsoft.Troubleshooting and press Enter. Run the Windows own built-in troubleshooter. A simple reboot of the machine fixes the problem. There shouldn’t be any loose connections. If you do find an issue with the DVD/CD disk drive, open the casing of your system and make sure your DVD/CD drive is properly fitted and wires are connected. 
You should be able to hear the sound of your DVD/CD spinning. If there isn’t any light then try to hear the sound. If the light doesn’t blink or turn on when you insert your DVD then the issue might be a hardware one. The drive should have a light in front of it. Make sure your DVD/CD disk drive is working.Here is a list of methods that will help you solve the issue. There is a slight chance that the issue is caused by a hardware problem as well.
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On the other hand, if the problem started without any change in the computer then the drivers might be corrupted or outdated.
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If the problem started just after the Windows update then the issue might be the new driver. The error is most likely caused because of a problematic driver. This problem is way more common than you would be inclined to think and can create serious issues especially if you need to access your DVD/CD immediately. The drive, sometimes, won’t even show up in the device manager as well. However, the CD or DVD drive may, in some cases, disappear entirely from Windows Explorer. The CD or DVD ROM that is attached to a computer is also assigned a letter and appears as a drive in My Computer and all other areas of Windows Explorer. The Windows Operating System assigns one letter of the alphabet to every single drive that is attached to a computer.
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